FAQ
Find the answers to our most frequently asked questions.
Find the answers to our most frequently asked questions.
Information, shipping and returns
What clothing sizes do you offer?
We offer clothing ranging from baby sizes (3 months) to children's sizes (up to 7 years old). You can consult our size guide to find the perfect size for your child.
How do I choose the right size for my child?
Each product has a specific size guide. We recommend taking your child's measurements (weight, height, waist circumference) and referring to our chart to make the right choice. If you have any doubts, please do not hesitate to contact us!
Can I exchange a product if the size is not suitable?
Yes, you can exchange a product within 14 days of receiving your order. Please see our return policy for more details on the procedure.
Are the clothes suitable for children's sensitive skin?
Yes, all our clothing is made with soft, non-irritating materials. We prioritize hypoallergenic fabrics, free from harsh chemicals. You will always find detailed information on the composition of the products in the descriptions of our items.
How do I return a product?
If you are not satisfied with your purchase, you can return your items within 14 days. Ensure the items are unworn, unwashed, and in their original condition with the tag attached. See our return policy for more information.
What payment options are available?
We accept secure payments via Stripe , allowing you to pay with confidence using a credit card (Visa, MasterCard, etc.) or other compatible payment methods. Your payment is fully secure and processed safely on our platform.
What are the delivery times?
Delivery times vary depending on your location and the chosen option. Generally, deliveries take between 2 and 7 business days. You will receive a confirmation email with your order tracking information.
Can I track my order?
Yes, after shipping, you will receive a tracking number to follow the progress of your package in real time.
Do you offer clothing for all seasons?
Yes, we offer a wide range of clothing suitable for each season: lightweight clothing for summer, as well as warm coats, sweaters, and trousers for winter.
Are the clothes easy to care for?
All our garments are designed for easy care. You will find washing instructions on the label of each item. Our fabrics are chosen for their durability and ease of washing.
Do you have any personalized clothing?
Currently, we do not offer personalized clothing. However, we offer a wide range of trendy and high-quality children's clothing, perfect for any occasion.
How can I be informed about new products and promotions?
You can sign up for our newsletter to receive information about our new arrivals, exclusive promotions, and fashion advice for your children.
Are your clothes eco-friendly?
We strive to offer environmentally friendly clothing by choosing sustainable and eco-friendly materials. Please check the description of each product for more details on the materials used.
What to do if a product is out of stock?
If a product is out of stock, you can sign up to be notified when the item becomes available again. We regularly update our stock and work to ensure the availability of popular items.
"I had entered an incorrect address when placing my order, and the customer service was responsive and efficient in finding a solution. Thank you to the Petit Paris team for their help."
Julie, Paris, France